SHIPPING & RETURNS
RETURNS & REFUNDS
PRE-MADE / NON-PERSONALIZED ITEM
Must be returned/exchanged within 7 days of receiving the merchandise. Item(s) must be unused and undamaged. Buyer is responsible for return shipping cost. Once we receive the item(s) back to our facility, a refund less the original shipping cost will be processed.
ALL CUSTOM ORDERS ARE FINAL SALE.
Due to the custom nature of our items-- Once production is in progress, orders cannot be changed or canceled. Any changes or cancellations will will acquire a cancellation fee. Fee will vary depending on how far along we are in production.
Custom items are non-refundable. If there are any discrepancies with your order please contact us immediately.
All sale items are final sale.
Multiple promo codes cannot be combined. Promo codes cannot be added to sale items.
MY ORDER ARRIVED, BUT IT ISN'T RIGHT
If your order has the incorrect color, incorrect spelling, etc, please contact us within 48 hours of the package being delivered and send a photo so we can send a new product or find another solution.
Will ship via USPS First Class, Priority Mail or UPS Ground Service. Additional services such as "Signature Confirmation" are available for an additional fee. Inquire before placing your order.
Will ship via USPS First Class International Mail (contents weighing under 4 lbs), USPS Priority Mail International (contents exceeding 4 lbs), or UPS Standard. * Note, all applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer. Please note that most of our items are highly fragile and require additional support to ensure safe transportation of your custom products.
SHIPPING RATES INCLUDE
- Postage Fee
- Insurance for total value (coverage for loss or damaged packages)
- Packing materials to ensure safe transportation (double boxing, peanuts, tissue paper, bubble paper, tape, fragile stickers, etc)
- Full tracking number (USPS First Class International excluded)
All orders will be checked & packaged carefully to ensure safe transportation. If there are any discrepancies upon receiving your order, please contact us immediately.
In the event that there is a delay during transit, weather related delays, we cannot be held responsible on behalf of the carrier. Custom orders remain final sale.
DAMAGED CONTENTS UPON DELIVERY
If your package arrives damaged, please contact us immediately so we may file a claim with the corresponding shipping service--We will get new a item(s) sent out right away for you. We will need a photograph of the damaged package and item to be able to file for a claim. Please hold onto the damaged item(s) and packaging in case the shipping provider requires a pick up for further inspection.
Replacement items will be sent using the same shipping method-- if your order requires expediting, there will be an additional fee.
Please confirm the address entered at checkout or on PayPal matches your shipping address as that will be the address we ship to. Additional charges due to insufficient address or return shipments will be billed to the buyer.
INTERNATIONAL CUSTOMS AND IMPORT DUTIES AND FEES
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by us.